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Frequently Asked Questions


How does the trial version differ from the regular version?
The trial version and regular version are identical. The software will run for 3-4 days in trial mode without requiring a registration code. Once the trial expires, you must purchase a registration code to continue using the product. Once you purchase a registration code, you do not need to re-install the software. Simply enter the registration code to continue using the software and all of your data will remain intact.
Can I use the software on multiple handhelds ?
The software can only be run on a single handheld. If you change your device please email us, we will give the registration code for you new device.

I have made the payment by Paypal, when will I get my registration code?

We are notified by Paypal when you pay for the product. We send the registration code within 2 business days. Make sure to check the email account that is associated with your paypal account.
How do I update to a newer version?
Simply download the latest version and re-install over the existing version; the registration key and all existing data will automatically be re-used. Do not uninstall the previous version as you may loose all the data you've already entered.
Contact us at support@mobiteq.com if you need additional information; please provide your name, email address used when buying the software.
How do I install the software on my device?
You can install the software either by using Blackberry Desktop Manager on your desktop or by over-the-air download. Please go to the product page to download these files
Will I have to pay for updates?
Maintenance updates are free for the product you purchased. Users would already bought the software were notified about obtaining updates.

 

 

Total Fitness
 
When I add a food to a meal, I see zeros for all the nutritional values ( protein, carbs, fat and calories)
The reason you see zero values is that you have not entered the quantity of the food. In the "Add Food" screen by default the "Quantity" field is zero. You will be able to see the nutritional values when you enter a valid quantity in the "Quantity" field.
How much memory does Total Fitness require on my device?
Total Fitness requires around 275kb on your device. In additional one month of your meal & exercise data would require about 3-5kb.